At Maddison Quinn, we carefully prepare every order so your skincare essentials arrive safely and ready to use.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation once your order has been shipped, including tracking information where available.
Shipping Times
Estimated delivery times may vary depending on your location and shipping method selected at checkout.
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Please note that delivery times are estimates and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery location and selected shipping method.
From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.
Incorrect Shipping Information
Please ensure that your shipping address is correct before completing your order.
If you notice an error, contact us as soon as possible at [your email address]. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your package appears to be delayed or lost, please contact us at [your email address], and we will assist you with the next steps.
International Orders
International customers may be responsible for customs duties, taxes, or other import fees imposed by their destination country. These charges are not included in the product or shipping price unless otherwise stated.
Return & Refund Policy
Last Updated: September 27, 2026
We want you to be happy with your Maddison Quinn purchase. If you are not completely satisfied, please contact us so we can help.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return:
The item must be unused and unopened.
The product must be in its original packaging.
You must provide proof of purchase.
The return request must be submitted within 30 days of delivery.
Skincare & Hygiene Products
For health and hygiene reasons, opened or used skincare products may not be eligible for return unless the product arrived damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the product and packaging
We will review the issue and, where appropriate, arrange a replacement or refund.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
Unless the item is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
Original shipping charges are generally non-refundable unless the return is due to an error on our part.
Non-Returnable Items
Certain items may not be eligible for return, including:
Opened or used skincare products
Gift cards
Sale or clearance items, where stated
Products marked as final sale
Items that have been damaged after delivery through misuse
How to Request a Return
To request a return, contact us at:
Email: [your email address]
Please include your order number and the reason for your return.
Maddison Quinn reserves the right to review each return request in accordance with this policy and applicable consumer-protection laws.